This case study explores how North East Lincolnshire Council has achieved improvements in its local address data against a backdrop of increased pressure on staff resources and I.T. challenges.
The Partnership between Adur and Worthing councils is proving to be a nationally significant collaboration model, the first one of its kind.
National Parks like Local Authorities, the Police and the Fire and Rescue services are eligible to use the NLPG in their day-to-day business.
Hackney Council are using the UPRN to identify the most vulnerable people in our communities – and to give them the joined-up, practical support they need.
With UPRN-matched addresses at the heart of its system the Welsh Revenue Authority has identified tax errors that should lead to the recovery of unpaid taxes.
Mae Rhifau Cyfeirnod Eiddo Unigryw (UPRN) yn offeryn gwerthfawr o ran adnabod eiddo a gwneud cysylltiadau awdurdodol rhwng gwahanol gronfeydd data sydd yn dal gwybodaeth am eiddo. Nawr bod y data craidd wedi ei baru a’i lanhau, mae modd defnyddi ymholiad syml i sefydlu
Dorset combines six authorities: Dorset County Council, East Dorset District, North Dorset District, Purbeck District, West Dorset District, Weymouth & Portland Borough- to become a single unitary authority.
Milton Keynes Council has developed an innovative approach to monitoring development sites with the use of drone technology, enabling them to pre-empt citizen's needs.
Huntingdonshire District Council have improved internal processes to ensure that the Electoral Register is continuously maintained with new and updated addresses for residential properties.
Good communication is vital in our lives. Ofcom makes excellent use of Unique Property Reference Numbers (UPRNs) in AddressBase Premium and AddressBase Islands to ensure its policy analysis is dependable and authoritative.
Nottingham City Council are pioneering smart cities with their app to manage their district heating system using FME integrated data technology. They have combined their district heating network data with the National Street Gazetteer (NSG) to create a visual resource for safer street works.
Through creativity and innovative use of accurate geospatial data however, Conwy has managed to transform and modernise their asset management system to work for them.
geoplace UPRNs delivering better outcomes for vulnerable...
The Exemplar Award is awarded to the best example or demonstration of local address and/or street datasets providing quantifiable benefit to the citizen/authority/region/nation. This year's winner is Leeds City Council for its project to use local address data to verify population estimates. By using accurate data on the number of residential units, where they are located, and which ones are vacant, a far more accurate population estimate is able to be calculated at any period of time.
The Kent Integrated Databset (KID) is a whole population pseudonymised person level linked dataset based on data flows from hundreds of local health and care providers in Kent & Medway. KID is making increasing use of unique property reference numbers (UPRNs) as a link between datasets at household level, and NHS numbers to link data at person level
The London Borough of Redbridge have used their Local Land and Property Gazetteer (LLPG) matched Electoral Roll to help model submissions for the 2016 Ward Boundary Review.
In 2010, Oxford City Council implemented a new domestic and trade waste recycling software system. This system was designed to be underpinned by the Local Land and Property Gazetteer (LLPG).
The New Roads and Street Works Act (NRSWA) Codes of Practice states; “It is a local highways authority’s responsibility to create and maintain street gazetteer data for all streets within its geographical area, whether or not it is a the street authority for any particular street”.
Connecting data for better outcomes 8 Camden Council – creating a Residents’ Index using the UPRN
Connecting Data for Better Outcomes 7 Rushmoor Borough Council – Increasing customer satisfaction with UPRNs
Connecting Data for Better Outcomes 5 Bath & North East Somerset Council - Using UPRNs to improve business rate collection
Connecting Data for Better Outcomes 3 Manchester City Council — Using the UPRN to identify families with troubles
Connecting Data for Better Outcomes 2 Salford City Council - Using the UPRN to better service customers
Connecting Data for Better Outcomes 1 Brighton & Hove City Council - Using UPRN as the key to creating a unifi ed Customer Index
In 2013, the London Borough of Camden developed a Residents Index using a Master Data Management (MDM) platform. The Camden Residents Index (CRI) unites information from multiple council data sources to create a single, consistent view of residents across the borough and the council services that they are accessing. The system uses sophisticated probabilistic matching techniques to link records from different business system together to produce a single golden view of the citizen and the household.
Brighton & Hove City Council – using the USRN to light up the city
Harrow Council – the UPRN, the logical glue, or “How I was converted to understand the importance of the LLPG”
As with many other local authorities in England and Wales, Salford City Council faces challenges to reduce costs whilst improving levels of customer satisfaction.
For many years Bath and North East Somerset (BANES) Council operated a paper-based Street Naming and Numbering (SNN) system. It became increasingly untenable with the expansion in workload, the need to cut administration costs, and the desire from applicants to apply and pay on line.
InSmart -Integrated Smart City Planning is a three year, European funded project which involves four European Cities working in partnership towards a sustainable energy future. The primary objective of the project is to develop sustainable energy action plans for each partner city.
The London Borough of Harrow have created an internal dashboard as a simple and effective way to provide instant information about systems linked to their Local Land and Property Gazetteer (LLPG) across the council.
Northumberland County Council achieved digital transformation in their online reporting tools aimed at residents. The tool can be used to report street lighting faults; missed bin collections or potholes. The tool has achieved efficiencies for the authority as well as an improved customer experience. All this has been enabled through effective use of existing resources, including the Local Land and Property Gazetteer (LLPG) and the Local Street Gazetteer (LSG).
In June 2012, Leeds City Council became a permit scheme authority. The permit scheme is facilitated by the National Street Gazetteer (NSG) and improved by the quality of Additional Street Data (ASD).
In line with other authorities, Bath and North East Somerset Council have been faced with a decrease in government funding. In response, the council chose to raise income, and minimise cuts to their services.
Brighton & Hove Council are linking their street works information with the enhancement of the Street Lighting Inventory, for a more efficient process. This was particularly important to the street works engineers.
When Wiltshire County Council became a unitary authority, it inherited Local Land and Property Gazetteers (LLPGs) from its previous four district councils. The LLPG which now holds 250,000 addresses, has been integrated into a number of core business systems allowing the council to benefit from accurate addressing, reduce the duplication of effort and minimise the risk of errors as well as providing consistency for its customers.
In late December, 2015, Leeds City Council faced intense flash flooding within its area. Urgent action was needed to identify all affected buildings. The Business Rates and Council Tax departments needed to identify flooded areas in order to avoid any miscommunication with regards to missed payments and provide mandatory relief. The Unique Property Reference Number (UPRN) became a key driver in the assessment of the entitled relief for all residential and commercial properties.
Through the use of Cambridgeshire County Council’s Public Right of Way data, Huntingdonshire District Council saw improvements in internal systems and was able to identify premises not previously recorded, generating an income of £50K.
This GIS Professional article describes how Harrow has implemented GI through the NLPG across its activities, delivering major cost savings, winning awards and more importantly, providing better services to residents.
Cambridgeshire Fire and Rescue Service (CFRS) has harmonised the address data it uses in preparation for the FiReControl project.
Lincolnshire Fire and Rescue Service (LFRS) was been involved in a data capture and migration exercise. This was to align its current gazetteer with the National Land and Property Gazetteer (NLPG) in preparation for the FiReControl initiative.
Dudley Metropolitan Borough Council has developed an in-house geographic information (GI) service that has become a business critical product within the company.
Cheshire County Council used new powers under the Traffic Management Act 2004 to control roadworks in the area. The council wanted to the public to be able to access present and planned roadworks information through the internet.
Kent County Council's Highway Services has been using the National Street Gazetteer (NSG) as a base and the Associated Street Data (ASD) as a means to record detailed environmental information.
Nottingham City carried out an innovative project producing population figures excluding students living in the area. This resulted in more accurate figures and targets and new areas of need being identified.
Cornwall Council has consolidated the Local Land and Property Gazetteer and street naming and numbering (SNN) functions of previously disparate Cornish councils.
Oxford City Council encourages sharing of information across departments, using geographical information systems (GIS) and a rationalised back office regime.
Swindon Borough Council is increasingly using geographical information (GI) in the commissioning and delivery of health and social care services. The council and local primary care trust (PCT) worked in partnership to plan the Extra Care Sheltered Housing programme using GI resources.
The Bedfordshire Community Safety Partnerships developed an innovative data sharing system, SCRIBE, to support partnership working to tackle crime and anti-social behaviour in Bedfordshire.
The West Midlands Regional Observatory (WMRO) is an excellent example of cross-organisation and cross-departmental working.
Surrey Fire and Rescue Service (SFRS) has built a state-of-the-art dynamic mobilisation system. This dramatically speeds up response times to incidents.
The London Borough of Southwark offers its citizens a spatially-enabled one-stop shop through a state-of-the-art web mapping platform. This is underpinned by council data which is intelligently linked.
Gwynedd Council's use of new and innovative technology has enabled them to fully realise the potential of its Local Land and Property Gazetteer (LLPG) and GIS datasets, to deliver a faster, more efficient service to council departments and the public.
Barrow-in-Furness Borough Council has combined the use of open source software with the power of their Local Land and Property Gazetteer (LLPG) to meet local service delivery and EU regulations commitments, all while saving money.
Discover how Shropshire Council has refined its processes for maintaining street and address information.
A case study of Brighton and Hove City Council’s work to create a single Customer Index using the UPRN (Unique Property Reference Number) as the unifying data key. This case study outlines the proactive work of the ICT Consultant Project Manager and IS Operations Manager in identifying and overcoming the specific set of challenges presented by the need to combine data from multiple disparate sources comprising multiple formats and record types into a single verified customer view. The case study examines the particular example of linking location data (the UPRN) to personal data to facilitate the data cleansing and matching processes, creating a Customer Index Record Number (CIRN). A key lesson has been the value of data matching from a location point of view but the case study also demonstrates the value of harmonising information within a council.
The UPRN has now evolved to be part of most council functions at Rushmoor. This has included creating the ‘In my area' tool on their website, designed to increase customer satisfaction and improve local information, built on data using the UPRN.
Salford's local address and council tax teams shared their address intelligence to ensure the council has maximum understanding of the changes in the city and in turn ensure residents pay the appropriate council tax revenues and receive the services they require. The improved working arrangements lead to outstanding queries being reduced by 43% over a 5 month period.
Read how New Forest District Council has developed a unique information sharing partnership with its town and parish councils that relies on business critical map information.
In response to the 2008 NHS Flu Pandemic Planning programme, Swindon Borough Council and Swindon Primary Care Trust (PCT) needed to find a suitable location for a flu contact centre.
There are considerable financial and service provision benefits for local authorities who have a high number of linkages between their Local Land and Property Gazetteer (LLPG) and other council systems. This briefing includes considerations that officers within local authorities might like to consider when exploring linking the LLPG with other council systems.
The address team at Wychavon District Council carried out an extensive data cleansing exercise of the authority address data. Through the improved data quality, the team can support digital transformation by using the validated address data to link up information across the authority to provide a consistent, joined-up view of data.
Newham has developed an external web application, powered by the UPRN, which has enabled the school admissions team to work more efficiently, accurately and provide more transparency in admissions.
The London Borough of Bromley used their street data intelligence, in the form of the Local Street Gazetteer, to demonstrate excellence in digital transformation. As a result, the team at Bromley have delivered significant savings and service improvements. The project focused on re-engineered street cleaning work schedules that has led to substantial annual savings of £800k. It has also resulted in a 50% increase in site street inspections that provide spot checks on the quality of street cleaning.
Roads and streets are part of the country’s infrastructure and currently there are over 1,226,000 of them listed in the National Street Gazetteer (NSG). Issues such as congestion, capacity planning, street works, accidents, incidents and maintenance can affect them all and has a severe impact on traffic flow.
This paper provides a structure to help create the case to convince internal managers and stakeholders of the benefits and value of integrating street and address data into their systems and processes.
An exploration of the best process for keeping Non-Domestic Rates data up to date and the potential benefits
GeoPlace works with local authorities to produce a National Address Gazetteer infrastructure. This work is of huge value locally and nationally. Key to this is the collaborative approach taken between GeoPlace and local authorities. This document provides examples of work that GeoPlace has provided free of charge to authorities, to support Custodians.
Oxford City Council has a significant land holding portfolio, a large percentage of which were not registered with the Land Registry. This case study describes how Oxford has made their register of property holdings electronic and accessible:
Boundary changes and the introduction of the Individual Elector Registration initiative in 2014 led to significant changes in how the elections function was supported by the Information Management team
During the Swine Flu epidemic in 2009 Torfaen County Borough Council had an urgent need to identify vulnerable people living in the borough. A system was needed which allowed Emergency Planning, Social Services, and other relevant departments to spatially identify people at risk at short notice.
Worcestershire County Council is a diverse authority in the West Midlands containing both urban and rural areas. It has a population of 557,400 residents (2010 mid-year population estimates). Bromsgrove, Malvern Hills, Redditch, Worcester, Wychavon and Wyre District Councils all fall within the county boundary.
This case study explores the benefits of data matching work, carried out by Leeds City Council, between the local address data and council tax and business rates records. Through this work, the team have discovered £92,826 additional annual revenue.
Following an announcement in February this year, AddressBase internal business use customers, which includes the whole of the public sector, are able to utilise UPRNs on a royalty free and open basis. The benefits in the following local authority case studies have been enabled by utilising the UPRN and the LLPG.
Barnsley utilised the Unique Property Reference Number (UPRN) to link disparate data sources to create a view of families in the borough.
A case study of Northumberland’s work to integrate public rights of way data with the Local Street Gazetteer (LSG). This case study outlines the proactive work of the LSG Custodian in harmonising council data. The case study examines the particular example of linking local street data with public rights of way data. A key lesson has been the value of matching from a spatial point of view but the case study also demonstrates the value of harmonising information within a council. Northumberland Council – Joining up intelligence for improved service delivery.