Product Support Engineer

Key Responsibilities

• Ownership of periodical products delivery based on Service Level Agreement (SLA).
• Manage implementation plan with internal and external stakeholders.
• Work within the team to agree on framework for data quality check.
• Manage and Maintain products release cycle.
• Collaborate with the team to improve process automation.
• Work with internal GeoPlace teams in managing products data quality.
• Represent products publication team in internal and external meetings.
• Creating report and dashboard for making informed decisions.
• Investigate product related issues and raise tickets for relevant stakeholders.
• Additional Responsibilities
• Member of various internal and external working groups.
• Participate in continuous product and process innovations.
• Support GeoPlace PDLC - Product Development Life Cycle and PLC - Product Life Cycle.
• Monitor release management activities.
• Collaborate with team in writing product documentations.

Skills

• Problem solving and Prioritization skills.
• Data analytic and Reporting skills.
• Effective communication.
• Ability to work in agile environment.
• Technical competence in Product Life Cycle and Product Development Life Cycle
• Ability to work well as an individual or part of the team.
• Excellent interpersonal skills including empathy, teamwork, positivity, attention to details,critical thinking, and analytical skills.
• Ability to manage communication with internal and external stakeholders across various projects.

Knowledge

• Knowledge of Addressbase, NSG, NLPG and NGD products
• Database skills (Oracle/PostGres)
• Knowledge of product roadmap
• Knowledge of Procedures/Functions in SQL
• Product Data Knowledge
• Knowledge of API and Web services.
• Product Testing Knowledge.
• GIS Knowledge
   

Vision & Values

We are:

• Enthusiastic about our work
• Rigorous in our delivery
• Continuously thinking about improvement
• Making a difference to society
• Excelling at what we do best
• Overall, we take pride in what we achieve together

Compliance

• The post holder will conform to established Quality, Information Security, IT, Health and Safety, Equality and other GeoPlace policies and procedures as defined in the Company Handbook.

Employee Benefits

• Working from home, with some occasional company days in the office
• 25 days holiday (in addition to normal and public bank holidays) per year
• 10% of your working week can be spent taking part in Learning and Development
• Group Personal Pension (minimum employer contribution is 4%)
• Employee subscription to Udemy training
• Group Income Protection Scheme (on completion of probation)
• Life Assurance Scheme – 3 x salary (on completion of probation)
• Interest free season ticket loan (on completion of probation)
• Cycle to Work scheme (on completion of probation)

How to apply

Interviews will be conducted via video technology and in person.

Please send your CV and a one page maximum cover letter explaining explaining why you are suitable for the role, what skills you have and why you want to work for GeoPlace to [email protected]
 

Please ensure your eligibility to work in the UK before applying.

GeoPlace is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, gender identity, age, disability, religion or belief, sexual orientation, marriage or civil partnership, race, or pregnancy and maternity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

If you have not heard from us by the application deadline (22/10/25), please assume you have not been successful.

NO AGENCIES PLEASE