AXESS West Sussex, a partnership of County, District and Borough Councils, is using the latest technology combining online maps, SMS text messaging and handheld mobile devices to help tackle fly tipping and litter in Crawley. The National Land and Property Gazetteer (NLPG) â the definitive land and property database for England and Wales is at the heart of this Award-winning project to transform street cleaning in West Sussex. Through improving communications between citizens and the council, tens of thousands of pounds worth of savings plus tangible improvements in operational efficiency and service delivery have been realised.
"The project is about improving business processes and using the technology we have where appropriate to make the interaction between customer and service provider fast, easy and accessible," commented Michala Sterling, Project Manager, AXESS West Sussex. "From the citizen's point of view that means getting hold of council information quickly and easily and for the Council it means maximising investments already made to achieve measurable savings, improvements in performance and an increase in customer satisfaction."
The project is designed to help communication between the community and council through the use of readily accessible technology such as online reporting and SMS text messaging. By streamlining the flow of data received by the council, it can be automatically directed to the relevant service provider. This reduces unnecessary administration, improves the efficiency of incident reporting and resolution, in turn leading to cleaner, greener and safer streets.
"The NLPG has played an essential part in the realisation of the project," continued Sterling. "A unique and geographically accurate address database ensures incidents are recorded at the precise location reducing duplication of reports due to ambiguous descriptions and helping service providers locate incidents in a timely fashion."
The NLPG is owned and created by all local authorities in England and Wales. It lists and locates more than 32 million residential, business and non-mailing addresses each with a unique property reference number (UPRN). The UPRN provides a reference key to join related address records across different datasets such as the electoral register.
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IA Press Release AXESS West Sussex Exemplar 2009 v2 161209 Council Approved
Notes to Editors: PR Contact: William Allbrook, Tel: +44(0)1666 826641, Email: [email protected]
Notes to editors The NLPG is a joint venture between all local authorities in England and Wales, the Local Government Information House, part of the IDeA and Intelligent Addressing Limited.
Intelligent Addressing is contracted under the terms of the Mapping Services Agreement for Local Government to manage the NLPG hub. IA is required to receive, validate and integrate LLPG data from Local Authorities into the national hub and then distribute the data as part of the NLPG. Under a separate public private partnership agreement, IA has been contracted to act as the sole agent for the commercialisation of the NLPG, and promote its use in market sectors beyond the scope of the MSA.
Intelligent Addressing contacts:
Gayle Gander, Head of Marketing 0207 747 3500 E-mail: [email protected] www.intelligent-addressing.co.uk
Local Government Information House (LGIH) are a wholly owned subsidiary of the Improvement and Development Agency (IDeA). LGIH are able to act as an intermediary between the private and public sectors and utilise this position to gain best value for the public sector. LGIH have developed and implemented several groundbreaking projects nationally across local government, including the Mapping Services Agreement, resulting in faster and more effective service delivery and have saved local government over significant financial savings in the process