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Information about what we do and how we do it is readily available via our publication scheme. If you can’t find the information you need in our publication scheme, or elsewhere on the website, then you can make a request for information in line with Freedom of Information Act 2000, or Environmental Information Regulation 2004.

Who we are and what we do

Organisational information, structures, locations and contacts

The ‘Who We Are’ section of our website provides relevant organisational information.

The ‘Contact Us’ section of our Website provides details of our location, telephone numbers and email addresses.

In addition, our Annual Statement provides further detail on our structures.

Roles and responsibilities

Details of roles and responsibilities at senior level, our relationships with our public authority owners can be found in our Annual Statement.

Information on our Board Members can be found on the website here, and also contained in our Annual Statement.

Information of our Senior Executives can be found on the website here, and also in our Annual Statement 

What we spend and how we spend it

Information on our planned income, investment and expenditure are outlined in our Annual Statement.

You can find our previous Annual Accounts with Companies House, along with information on any loans, capital programme and our financial audit reports.

What our priorities are and how we are doing

Reports indicating our main priorities and progress against them are reported in our Annual Statement.

Find details of our ISO and Cyber Essentials accreditation 

Find details of our Investors in People accreditation.

A report on our Customer Satisfaction Survey will be included in our Annual Statement from 2021 

Our policies and procedures

Read our policies and procedures relating to our conduct and delivery of services.

Read our policies and procedures for recruiting and employing staff.

Read our complaints policy and procedure.

Please contact our Helpdesk regarding any Freedom of Information Act requests or complaints.

The services we offer

Find details of of the services we offer.

See our publications, our guidance, and our corporate communications, media releases and latest news.