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Using the UPRN as the key to creating a unified Customer Index

Using the UPRN as the key to creating a unified Customer Index

A case study of Brighton and Hove City Council’s work to create a single Customer Index using the UPRN (Unique Property Reference Number) as the unifying data key. This case study outlines the proactive work of the ICT Consultant Project Manager and IS Operations Manager in identifying and overcoming the specific set of challenges presented by the need to combine data from multiple disparate sources comprising multiple formats and record types into a single verified customer view. The case study examines the particular example of linking location data (the UPRN) to personal data to facilitate the data cleansing and matching processes, creating a Customer Index Record Number (CIRN). A key lesson has been the value of data matching from a location point of view but the case study also demonstrates the value of harmonising information within a council.
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