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Plymouth Receive Prestigious National Award for Business Transformation

Posted: 17 October 2007

Plymouth City Council has received a prestigious national award in recognition of their transformation of business process and service delivery.

The 2007 Exemplar Award for National Land and Property Gazetteer (NLPG) Best Business Process Transformation acknowledged the outstanding work of Plymouth in using a centralised address database to improve access to council information and achieve significant gains in efficiency and service. The award was jointly presented by Intelligent Addressing and the Improvement and Development Agency at a one-day conference and award ceremony held on the 17th October 2007 at the Ramada Jarvis Hotel in Leicester.

"It is an honour to receive this award on behalf of the entire NLPG team," said Barry Foster, Property Records Controller at Plymouth City Council. "We have worked hard to achieve and maintain the support of users throughout the Council, for the data, which has proved fundamental to achieving service delivery improvements, efficiency gains, reduced costs and improved performance ratings."

Plymouth City Council has been a pioneer in the use of a centralised, authority wide address resource. As an early adopter of the NLPG Plymouth consolidated information from different departments in order to create a single source of unique references for every land parcel and property in the city, a project which is thought to have saved the Council in the region of £150,000 per year. This resource has subsequently been linked to and integrated with specific departmental applications such as the Council's Customer Relationship Management (CRM) tool, their Geographical Information System (GIS) and back office systems in Planning, Building Control, Land Charges, Education, Environment, Council Tax and Business Rates, for example.

Lucy de Groot, Executive Director of IDeA, said as she presented the award to Barry Foster of Plymouth City Council, "The Exemplar Awards are designed to acknowledge the hard work and vision of those working in Local Authorities to deliver e-Government programmes, transform the delivery of service to residents and explore ways of working together. Plymouth, through their pioneering use of the NLPG, has clearly illustrated how significant benefits can be achieved with the effective implementation as a fully integrated corporate resource." She continued, "Plymouth has also demonstrated the NLPG is central to achieving significant gains in efficiency and service to the direct benefit of staff, external agencies and the public."

17th October 2007

Notes to Editors:

The NLPG was initiated in 1999 to become the master address dataset for England and Wales and the central hub for the 376 address creating Local Authorities and their Local Land and Property Gazetteers (LLPGs). Based on unique property reference numbers (UPRNs) the underlying principle of these gazetteers is to provide a single definitive ad dress database for all departments and systems across a local authority in order to cut costs, improve efficiency and service delivery.

The dataset enables various local authority departments - from revenue collection and environmental health, to social security, the electoral roll and education - to now offer true âjoined up' government. The benefits also go beyond service delivery. Fraud prevention, tax collection and disaster planning all benefit from the fact that each property is given a âUnique Property Reference Number' which transcends (property) numbers, names, descriptions (such as âThe Nursing Home') and postcodes. UPRNs are assigned for the full life of the plot and/or building.

The project was given a significant boost in 2005 with the introduction of the Mapping Services Agreement, which committed all Local Authorities to bringing their gazetteers up to standard and to start submitting regular updates to the NLPG hub for use by national and regional organisations. Collaboration with DNA-S (Definitive National Addressing for Scotland) who use the same BS7666 processes and database schemas means that a British addressing infrastructure is now a reality.

Intelligent Addressing is a specialist private sector consultancy (an SME) employing recognised experts in addressing. It was originally set up to help develop the National Land and Property Gazetteer (NLPG) on behalf of local government and now manages the NLPG and NSG central data hubs under the terms of the Mapping Services Agreement (MSA) with local government.

Intelligent Addressing contact:

Gayle Gander, Head of Marketing | 0207 747 3500 | E-mail: [email protected] | www.intelligent-addressing.co.uk, www.thensg.org.uk, www.nlpg.org.uk

Editorial enquiries and colour separation requests:

William Allbrook | T: 01666 826641 | F: 01666 824668

The Improvement and Development Agency (IDeA) The IDeA works in partnership with all councils, to enhance the performance of the best, accelerate the speed of improvement of the rest, and develop the sector as a whole. IDeA has brokered the Mapping Services Agreement (MSA) with Intelligent Addressing to develop the NLPG and NSG, through the Local Government Information House (LGIH), a wholly owned subsidiary of the Agency.

Working in partnership with the local government community developing national infrastructure projects that enable councils to deliver local services more effectively, LGIH acts as an intermediary between the public and the private sector enabling it to negotiate with private companies on behalf of local authorities in order to provide key parts of a technical infrastructure for improved service delivery.

The NLPG is a joint venture between the Information House and Intelligent Addressing Limited.

IDeA contacts:

Steve Brandwood, Programme Manager | 020 7296 6615 | Email: [email protected] | www.idea.gov.uk

Media: Paul Bailey | 020 7296 6529

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