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London Borough of Haringey wins prestigious national award

Posted: 03 November 2008

Haringey Council has won a prestigious national award for a new system that provides members of the public with the ability to report and âpin-point' the location of a problem on an online Ordnance Survey map.

The 2008 Exemplar Award for the âBest integration of the National Land and Property Gazetteer (NLPG) and the National Street Gazetteer (NSG) recognises the added convenience for citizens and the time saving this delivers for the local authority. The annual Exemplar Awards for Local Government are presented by the Improvement and Development Agency (IDeA) and Intelligent Addressing.
The online âReport a Problem' system developed by Haringey Council for local people to report problems such as dumped rubbish or abandoned vehicles uses the NLPG and the NSG.
Property based searches use the NLPG whilst highways based searches use the NSG, although these distinctions remain completely hidden from the user who can now locate and report problems with ease. Back office systems receive data automatically, eliminating the need for manual data entry.
The increased use of online form enquiries also means fewer telephone calls handled by admin staff, saving time and resources, which can be reallocated as required. The use of technical skills within the organisation means that this solution had been deployed at no extra cost to the IT Services department.
The enhanced system enables departments like Highways Maintenance and Parking Services to deal with reports more efficiently as accurate location descriptions are right first time. Council staff do not need to contact residents to gather further information for the purposes of processing the requests. By receiving an improved quality of information from the citizen, officers are able to plan their site visits more effectively knowing the exact location of each job before leaving the office.
"This is a great system which saves time and taxpayers' money, improves service delivery and makes life easier for residents," said Cllr Charles Adje, Haringey cabinet member for resources. "I'm delighted that it has been recognised with this award."
John Hayes, Director at IDeA, said as he presented the award: "Developments like these deserve recognition because they tick all the boxes, for both business transformation and improved service delivery. A definite win win!"
3rd November 2008

Notes to Editors:
The NLPG was initiated in 1999 to become the master address dataset for England and Wales and the central hub for the 376 address creating Local Authorities and their Local Land and Property Gazetteers (LLPGs). Based on unique property reference numbers (UPRNs) the underlying principle of these gazetteers is to provide a single definitive ad dress database for all departments and systems across a local authority in order to cut costs, improve efficiency and service delivery.
The dataset enables various local authority departments - from revenue collection and environmental health, to social security, the electoral roll and education - to now offer true âjoined up' government. The benefits also go beyond service delivery. Fraud prevention, tax collection and disaster planning all benefit from the fact that each property is given a âUnique Property Reference Number' which transcends (property) numbers, names, descriptions (such as âThe Nursing Home') and postcodes. UPRNs are assigned for the full life of the plot and/or building.
The project was given a significant boost in 2005 with the introduction of the Mapping Services Agreement, which committed all Local Authorities to bringing their gazetteers up to standard and to start submitting regular updates to the NLPG hub for use by national and regional organisations. Collaboration with DNA-S (Definitive National Addressing for Scotland) who use the same BS7666 processes and database schemas means that a British addressing infrastructure is now a reality.
NSG
Required under the New Roads and Street Works Act, the National Street Gazetteer (NSG) is a comprehensive list of over 1 million named and un-named streets, footpaths and thoroughfares, the definitive source for anyone with an interest in streets and their usage. There are over 300 organisations, utilities such as gas, water and electricity, BT, plus cable and communications companies, named as âStatutory Undertakers' approved by the Department of Transport to download this data, which conforms to the BS7666:1-2000 Standard.
Intelligent Addressing is a specialist private sector consultancy (an SME) employing recognised experts in addressing. It was originally set up to help develop the National Land and Property Gazetteer (NLPG) on behalf of local government and now manages the NLPG and NSG central data hubs under the terms of the Mapping Services Agreement (MSA) with local government.
Intelligent Addressing contact:
Gayle Gander, Head of Marketing | 0207 747 3500 | E-mail: [email protected] | www.intelligent-addressing.co.uk, www.thensg.org.uk, www.nlpg.org.uk
Editorial enquiries and colour separation requests:
William Allbrook | T: 01666 826641 | F: 01666 824668
The Improvement and Development Agency (IDeA) The IDeA works in partnership with all councils, to enhance the performance of the best, accelerate the speed of improvement of the rest, and develop the sector as a whole. IDeA has brokered the Mapping Services Agreement (MSA) with Intelligent Addressing to develop the NLPG and NSG, through the Local Government Information House (LGIH), a wholly owned subsidiary of the Agency.
Working in partnership with the local government community developing national infrastructure projects that enable councils to deliver local services more effectively, LGIH acts as an intermediary between the public and the private sector enabling it to negotiate with private companies on behalf of local authorities in order to provide key parts of a technical infrastructure for improved service delivery.
The NLPG is a joint venture between the Information House and Intelligent Addressing Limited.
IDeA contacts:
Steve Brandwood, Programme Manager | 020 7296 6615 | Email: [email protected] | www.idea.gov.uk
Media: Paul Bailey | 020 7296 6529
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