Avoiding ambiguity and giving detailed guidelines was a top priority in order to avoid problems and time-consuming challenges from the outset, and included in the policy was information on the council's local address dataset and a specific clause for schools, parks and open spaces due to a rise in academies, free schools and new parks opening in the borough.
Clarity was also written in for postal and emergency services, and it was essential for the new policy to meet the national standards and Data Entry Conventions for property addressing and referencing.
In order to write the new policy, previous documentation was reviewed and improved upon by the SNN Officer, Property Information Officer, GIS Team Leader and GIS & Systems Support Manager. Sessions were held to go through the old policy to remove any vague information and to ensure relevant and up to date information was added.
Once completed, they moved to get the policy approved by the Director of Environment and the Lead Cabinet Member for Environment and when done, they then began to encourage policy adoption across the business by making sure all internal departments were aware of the SNN function.
The new policy can be accessed on both the internet and intranet, making it available to both internal staff and members of the public. When requests are received, the customer can be directed to the relevant part of the SNN Policy and this ensures any issues are avoided from the beginning as customers are clear on what is permitted.
"The implementation has ensured that customers have a clear set of guidelines relating to SNN", explained Nilly Mehmet, SNN Officer at London Borough of Enfield. "Since streamlining the policy and processes, problems occurring have been minimised as customers are aware of what is not permissible and the reasons why."
"The new policy has saved time and increased efficiency greatly. Although it is more detailed, it is also easier to follow and customers are able to select names, or number properties, following the clearly set out guidance it provides."
To find out more about street naming and numbering, and local address datasets, visit www.geoplace.co.uk
GeoPlace is a public sector limited liability partnership between the Local Government Association and Ordnance Survey. GeoPlace's role is to create and maintain the National Address Gazetteer and the National Street Gazetteer for England and Wales, providing definitive sources of publicly-owned spatial address and street data for Great Britain.
Head of Marketing
157-159 Buckingham Palace Road