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Understanding residents is a vital element of improved and more efficient service delivery for all councils.
During 2013, the London Borough of Newham initiated a project to implement a definitive property tenure index which would hold information enabling the council to gain a holistic view of the needs of its residents and deliver better services.
The Royal Institute of Chartered Surveyors has published an article about how Newham Council uses addresses to understand changes in property tenure.
Article printed with thanks to the Royal Institution of Chartered Surveyors. Article originally published in the Land Journal October-November 2014.
