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Blaby Trasform Their Back Office System

Posted: 11 June 2010

Blaby District Council has undertaken an Award-winning project to revolutionise the quality and currency of address records within the Leicestershire based council.
The annual comparison table shows that Blaby have worked exceptionally hard over the last year to be judged the âMost Improved Local Land and Property Gazetteer' at a national Awards ceremony. Their database contributes to the National Land and Property Gazetteer (NLPG), the definitive property database, for the whole of England and Wales.
Blaby recognised that their Local Land and Property Gazetteer (LLPG) was in need of some TLC. A Ministry of Justice Directive designed to transform the electoral process, whereby every entry in their Electoral Register has to be matched to their LLPG, gave Blaby the incentive they needed to address issues in the maintenance and application of the gazetteer.
A comprehensive review of existing working practices led to the establishment of a defined project team, the appointment of a new data custodian and an ongoing monthly reporting mechanism â direct to senior managers. Staff appraised the current software and technology used to ensure the authority were getting best value for money from their investment.. Staff training followed and the ongoing process of updating the LLPG, using newly created workflows quickly followed. "Drawing a line through existing operating procedures meant we were able to redesign work processes, create a defined project team and with the support of senior management, reinvent our gazetteer," commented Diana Watt, LLPG Custodian.
The sheer hard work, enthusiasm and dedication of the team has meant that in less than a year Blaby District Council has turned around both the quality and applications of the gazetteer data within the Council. Blaby has also significantly improved the coordination between the NLPG and other national datasets such as Council Tax and Non Domestic Rates and has been able to extract data for the CORE (Coordinated Online Record of Electors) information system. Such is the confidence in the data it has now been used to populate a CRM (Customer Relationship Management) system..

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Notes to Editors:
PR Contact: William Allbrook, Tel: +44(0)1666 826641, Email: [email protected]
The NLPG is a joint venture between all local authorities in England and Wales, the Local Government Information House, part of IDeA and Intelligent Addressing Limited.
Intelligent Addressing is contracted under the terms of the Mapping Services Agreement for Local Government to manage the NLPG hub. IA is required to receive, validate and integrate LLPG data from Local Authorities into the national hub and then distribute the data as part of the NLPG. Under a separate public private partnership agreement, IA has been contracted to act as the sole agent for the commercialisation of the NLPG, and promote its use in market sectors beyond the scope of the MSA
Intelligent Addressing contacts: Gayle Gander, Head of Marketing 0207 747 3500 E-mail: [email protected] www.intelligent-addressing.co.uk
Local Government Information House (LGIH) are a wholly owned subsidiary of the Improvement and Development Agency (IDeA). LGIH are able to act as an intermediary between the private and public sectors and utilise this position to gain best value for the public sector. LGIH have developed and implemented several groundbreaking projects nationally across local government, including the Mapping Services Agreement, resulting in faster and more effective service delivery and have saved local government over significant financial savings in the process
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