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Contact the Helpdesk

Our helpdesk can be contacted between 9am and 5.30pm Monday to Friday excluding bank holidays. 

 

Email: [email protected]

Helpdesk line for technical support: 020 7630 4602

GeoPlace switchboard: 020 76304600.

 

Advice on contacting the helpdesk

We use a system that allocates a reference number to any query that you have.

Please remember:

• Any emails sent to  [email protected] will create a 'case'. You will receive an automated email providing you with a reference number.

• Please send a new email to raise a new query and create a new case.

Please reply to emails relating to an existing query so that the communication is recorded against the correct case. (There is a reference string at the very bottom of the emails which needs to be present for an email to be tracked against an existing case)

• Telephone calls will also be logged as 'cases', so please help us by telling us who you are at the start of the call and which authority you are from

• If you have a few queries relating to different areas than please send a separate email for each

• If you work for more than one local authority, please specify in the email which authority the query relates to.

 

If you aren't sure whether to call GeoPlace or Ordnance Survey, view our guide.

 

Find further contact details:

If you have feedback relating to the Publicly Viewable NSG, please refer to public-nsg.geoplace.co.uk/report-a-missing-street and contact the relevant local highway authority.

Contact:

Useful for:

Number/email:

Switchboard

To transfer to specific GeoPlace staff or business enquiries

Tel: 020 7630 4600

Helpdesk

For data support and enquiries

Tel: 020 7630 4602 or

[email protected]

Information line

For updates about any disruption to GeoPlace services

Tel: 0843 4620000

Data matching team

For issues related to data matching/linking

[email protected]

LLPG updates

For the Submission of Change Only Updates

[email protected]

Health Check Exceptions

For the submission of NLPG Health Check exceptions

[email protected]

Scorecards

To submit quarterly score cards data

[email protected]

NSG team

For LSG classification information to be sent to

[email protected]

GeoPlace communications

General non technical related emails from GeoPlace

[email protected]

Training account

Training related queries and to book a course place

[email protected]

HR

For all recruitment related issues

[email protected]

DCA

Queries relating to the DCA contractual arrangements

[email protected]
Conference and Awards Queries about the Exemplar Awards and the GeoPlace annual conference [email protected]

 

You can also contact us via:

Twitter: @GeoPlaceLLP

LinkedIn: www.linkedin.com/company/geoplace-llp

Knowledge Hub: knowledgehub.local.gov.uk/group/mudmwiibay